“If you really want change in culture, let Culture ROI help you lead the way. They will make you uncomfortable to the point of honesty.”

“Since engaging Culture ROI we have noticed a significant shift in how the executive and management teams collaborate. Through candid conversations our professional relationships are transforming and we are experiencing breakthroughs in productivity and uncovering resources previously unrecognized.”

“This week, I realized an additional $100,000 of income on an account simply by asking questions that had not previously occurred to me to ask. The opportunity to see my blind spots and assumptions in negotiating really opened doors for new levels of success.”

“An account renewal in which I partnered with another sales rep to support a customer to help craft a renewal that included many more products than we originally thought…this was just by having a dialogue that talked about the “possibilities”. The customer commented that it was one of the most impactful conversations that they had with a PARTNER in a long time. It has sped up the process and increased the customer satisfaction.”

“Before landing on the team from CROI, I had previously worked with multiple training organizations and consultancies. Fundamentally all of these courses and programs hold some value – some to greater and some to a lesser extent as it applies to our field staff.  As with any training course the issue is typically not the content for the material it’s really more about the approach.   Giving a ‘seller’ new techniques is good, however rarely do techniques change behavior or change thinking especially as one gets more further removed from the ‘training’.  Workbooks, uniquely formatted questionnaires, templates for adding process to the sales process are often useful to new or inexperienced sales people but are rarely used or adopted by more seasoned and experience sales professionals.

” In the end it’s more about shifting thinking and behavior than about providing more or different tools.  What has worked so well so far with the CROI workshop is that the entire ‘training’ has been more of a process than a single discreet event or activity.  In fact, like some of the course work included in one of the workshops listed above, their work is based on the Harvard Negotiation Project which is certainly recognized in the Sales world as the most practical, credible and transferable work on this critical business subject.”

“CROI was the only firm that offered customized training tailored to the specific elements we were able to pre-define in a series of preparatory calls on defining the objectives of the project.  The coaching included individual surveys and 1:1 calls with each individual participant to ascertain the perceptions and level of thinking on the general topic of ‘Negotiations”.  They provided me in advance with a summary report of the “conversations” and feedback and helped me as a leader work on shaping the curriculum to exactly meet the needs of my organization.  As or even more importantly the focus of the two day coaching sessions were experiential  and really targeted at cognitive transformational training vs. content/ process heavy training that I have experienced in virtually all the formal courses we have participated in about.   The breakthrough was in giving people a focused and safe environment to consider their automatic thinking which limited their ability to problem solve with customers.  We did a lot of work on identifying individual ‘winning strategies’ and peer evaluation and feedback to ensure the team understood how they were often ‘getting in their own way’ when trying to negotiated.  In addition we did several exercises which stressed leadership, teaming and more effective preparation as keys for ongoing success.”

“The weekly facilitated coaching sessions really helped my team ‘learn’ a new way of working and start the process of transforming from order takers to solutions sellers in partnership with valued customers.”